Refund Policy

At Highly Essencial, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with the purchase, you may request an exchange or refund under the conditions detailed below.

Timeframes

• Product dissatisfaction: up to 7 calendar days from receipt.

• Manufacturing defect: up to 30 calendar days from receipt.

For visible damages (broken glass, missing parts, scratches, etc.), the customer must notify us within a maximum of 24 hours after delivery, sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions

The product must show no signs of use and must be in its original packaging, with all included accessories and components.

Returns will not be accepted if the item was altered or modified (for example, removing links from a bracelet).

Once the product is received and the quality analysis is approved, the customer may opt for:

• Exchange for another product available in stock.

• Receive a refund of the product value.

The shipping cost is non-refundable if the delivered product corresponds to the order and is in good condition.

Warranty

All products come with a 30-day warranty from the date of receipt.

To activate the warranty, the customer must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and the visible label.

Important: The warranty does not cover

• Aesthetic damages after purchase (broken screen, scratches, dents).

• Damages caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Inadequate use of accessories.

• Natural wear and tear from use (scratches, oxidation, loss of shine, battery reduction, etc.).

• Unrecommended resistance tests (impacts, exposure to water or excessive pressure).

Support

Highly Essencial does not offer technical service or authorized assistance. For any questions or warranty management, you can contact us.